Responsiveness

Your tech support call is important to us: 70% of calls are answered within 60 seconds.

These are among the reasons why our helpdesk was a finalist in the TUANZ Contact Centre awards in 2008.

Selection

We carefully select our staff: we employ only the most capable people for our support team.

Training

We invest heavily in staff training to facilitate quality support to the customer.

Tools

We provide a comprehensive range of tools that support the helpdesk team to resolve issues faster and monitor performance.

First Time Resolution

We aim to resolve issues first time and we take ownership until we have resolution.

No Outsourcing

Support calls are handled internally within New Zealand this enables us to maintain high customer satisfaction levels.