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Business Broadband

Business Broadband SLA

We take our commitment to provide outstanding service to our customers seriously, which is why your Business Broadband comes with a Service Level Agreement that ensures prompt and efficient service from us.SLA logo

In the rare event that we fail to answer 80% of your calls within 90 seconds, we will provide you with a credit against your account.

Call priority guarantees you'll be able to get hold of us when you need to and have your internet issues resolved in the fastest possible time
Business Plus   Business Premium

* Priority Response
* Service Level Agreement
* Monthly Performance Report
* Free Static IP Address
* Backup dial-up Service 
* 1 x DNS Hosting
* 2 x Multi-homed Bandwidth
* 5 GB Additional Data

  

* Support Issues Account Managed
* Priority Response
* Service Level Agreement
* Monthly Performance Report
* Free Static IP Address
* Backup dial-up Service
* 5 x DNS Hosting
* 3 x Multi-homed Bandwidth
* 10 GB Additional Data
 
 
 
 
 
 
 
  View Plan Details   View Plan Details 
Terms and Conditions:
  • We start recording the length of time it takes to answer your call from the second it is presented to the queue.
  • Where Maxnet fails to meet the Service Level Agreement of 80 percent of all calls answered in 90 seconds for a month, Maxnet agrees to compensate the Customer with a maximum of NZ$20.00 for Bus Plus and $100 for Bus Premium as a service credit.
  • The service credit will be applied in the form of a credit against the advanced subscription fee for your Business Broadband account.
  • Customes must apply for a refund via email.
  • Up to three Service Level compensations are allowed within a 12 month period.
  • Any claims must be registered by the account holder via the online claims form within 5 working days after the month end.
  • Maxnet is under no obligation to guarantee Service Level Credits will be issued against every claim. Each claim will be assessed on a case by case basis.
  • Excludes DSL Connection.
  • Caller ID information must be provided for call priority feature and service level agreement.